Add additional information about delivery policy.aWe accept credit and debit cards (Visa, Mastercard, American Express) and online payment methods such as Apple Pay, Google Pay, and PayPal.

At this time, we unfortunately do not offer gift wrapping as a standard service. We are working to introduce this option in the near future.

We deliver throughout the European Union, the United Kingdom, and other countries (including Norway, Switzerland, and the Middle East).

Products are dispatched within the estimated time indicated at checkout. The risk of loss passes to the customer upon delivery.

We currently do not send product or fragrance samples on request. However, we aim to describe each scent as accurately as possible in our product descriptions.

The order becomes binding once you receive an email confirming its acceptance.

For any changes, please contact us as soon as possible at customercare@cordogy.com.

We ship to the European Union, United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, the Middle East, and other selected regions.

Yes, we accept product returns. We offer an extended period of 30 calendar days from the date of receipt.

Products must be unused, undamaged, and unopened for hygiene reasons.

We provide an extended return period of 30 calendar days from the date of receipt for withdrawal and product return.

Unfortunately not. For hygiene reasons, we cannot accept the return of products that have been opened or unsealed (e.g., an opened bottle of serum or cream).

Refunds are processed within 14 days from the date we receive the returned product.

CORDOGY® digital gift cards can be used for all purchases in our online store at cordogy.com.

They can be used across multiple orders until the full credit balance is spent.

CORDOGY® digital gift cards are valid for 12 months from the date of purchase.

After this period, the card cannot be used or exchanged for cash.

Yes. If you don’t spend the entire value of the card on one order, the remaining balance will stay available for future purchases.

Gift cards are treated as cash. Please keep your unique code safe.

If your code did not arrive or you experience technical issues, please contact our customer support at customercare@cordogy.com.

No. CORDOGY® gift cards have no cash value and cannot be exchanged for money.

You can contact our customer support team by email at customercare@cordogy.com.

For questions related to personal data protection (GDPR), please use our dedicated email address: privacy@cordogy.com.